Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Housing Services

Housing Services Managers oversee all on-campus housing services, which include housing assignments, camp and conference services, and Commons Desk Operations.

• Oversee housing services including student housing assignments, camp and conference services, and Commons Desk Operations
• Create and maintain housing services guidelines and procedures; oversee compliance
• Administer student housing contracts, apartment leases, and camp/conference agreements; ensure terms, conditions, and regulatory compliance
• Oversee financial transactions; prepare invoices, manage payment plans, monitor accounts, and reconcile delinquencies
• Maximize housing occupancy through marketing; conduct student outreach, provide presentations, and maintain social media platforms and websites
• Assess student-resident and camp/conference housing requirements; determine and manage room blocking and space allocation; oversee rosters and room assignment process; manage the American Disabilities Act (ADA) accommodation compliance
• Provide direction and standards for Commons Desk Operations including room, key, supply, and equipment check-in/out; ensure mail, package, and delivery service regulatory compliance; manage operational schedule to ensure staffing levels accommodate student and guest needs and requirements
• Ensure safe and secure residential living; report and appropriately respond to emergencies or issues of concern
• Establish a student and guest centered work environment; develop and communicate standards; ensure adherence to policies and procedures
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00