Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Housing Services

Housing Services Managers oversee all on-campus housing services, which include housing assignments, camp and conference services, and Commons Desk Operations.

• Oversee housing services including student housing assignments, camp and conference services, and Commons Desk Operations
• Create and maintain housing services guidelines and procedures; oversee compliance
• Administer student housing contracts, apartment leases, and camp/conference agreements; ensure terms, conditions, and regulatory compliance
• Oversee financial transactions; prepare invoices, manage payment plans, monitor accounts, and reconcile delinquencies
• Maximize housing occupancy through marketing; conduct student outreach, provide presentations, and maintain social media platforms and websites
• Assess student-resident and camp/conference housing requirements; determine and manage room blocking and space allocation; oversee rosters and room assignment process; manage the American Disabilities Act (ADA) accommodation compliance
• Provide direction and standards for Commons Desk Operations including room, key, supply, and equipment check-in/out; ensure mail, package, and delivery service regulatory compliance; manage operational schedule to ensure staffing levels accommodate student and guest needs and requirements
• Ensure safe and secure residential living; report and appropriately respond to emergencies or issues of concern
• Establish a student and guest centered work environment; develop and communicate standards; ensure adherence to policies and procedures
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00