Penn State Job Catalog

The defined natural career progression within or between job profiles.

Performing Arts Operations

The Performing Arts Operations Specialist facilitates the planning, operations, community engagement activities, educational initiatives, business operations and funding efforts of a performing arts facility/program; oversees daily operations including scheduling, ticketing functions, and marketing plans; ensures a positive guest experience that encourages long term patronage.

• Facilitate the day-to-day production and business operations of a performing arts facility; contribute to strategic planning, production logistics, contract and policy development, and resource allocation efforts; maintain scheduling systems and production schedules
• Develop programming and events including but not limited to performances, presentations, exhibitions, and productions
• Create and execute event marketing plans; manage social media accounts, websites, and email lists; develop strategies to promote events
• Manage the guest experience; provide a welcoming and accommodating environment for all patrons; may direct customer services teams and front of house operations
• Ensure facilities are maintained; establish and maintain relationship with internal resources for maintenance support
• Maintain and implement ticketing programs; maintain the ticket management system and website; provide ticketing services to customers; administer ticketing membership plans; monitor and reconcile ticket sales; manage and report on ticket data
• Initiate and foster relationships with the University community, guest presenters/performances, artist representatives, and external audiences
• Maintain and track program budgets; participate in fund-raising activities; assist with the preparation of grants
• May supervise staff members, including hiring, development, and performance management

Level:

– Senior Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates comprehensive knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. May demonstrate subject matter expertise. Demonstrates intermediate to advanced planning, organizing, directing, and facilitating skills. Demonstrates the ability to coach assigned employees. Assigns and reviews completed work to verify accuracy, quality, and adherence to professional standards. Trains, coaches, mentors, and motivates staff. Anticipates potential problems, issues, and opportunities; researches and recommends solutions within defined policies. May develop creative recommendations for solving problems.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Professional track, performs work at the Senior Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets for specific area and/or grant(s)
– May assist in planning and forecasting budgets

Problem Solving:

– Encounters moderately complex problems
– Applies general precedents and practices and specialized knowledge and skills to resolve problems
– Understands benefits, limitations and impact of potential solutions
– Anticipates potential problems and recommends possible solutions within general guidelines

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– Organizes work of direct reports and sets team priorities
– Reviews the work of others to verify accuracy, quality, and adherence to professional standards

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00

• Community engagement
• Fundraising
• Grant writing
• Graphic design
• Marketing
• Operations management
• Presentation Skills
• Procedure development
• Program management
• Prospect research
• Scheduling