Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Performing Arts Operations

The Performing Arts Operations Specialist facilitates the planning, operations, community engagement activities, educational initiatives, business operations and funding efforts of a performing arts facility/program; oversees daily operations including scheduling, ticketing functions, and marketing plans; ensures a positive guest experience that encourages long term patronage.

• Facilitate the day-to-day production and business operations of a performing arts facility; contribute to strategic planning, production logistics, contract and policy development, and resource allocation efforts; maintain scheduling systems and production schedules
• Develop programming and events including but not limited to performances, presentations, exhibitions, and productions
• Create and execute event marketing plans; manage social media accounts, websites, and email lists; develop strategies to promote events
• Manage the guest experience; provide a welcoming and accommodating environment for all patrons; may direct customer services teams and front of house operations
• Ensure facilities are maintained; establish and maintain relationship with internal resources for maintenance support
• Maintain and implement ticketing programs; maintain the ticket management system and website; provide ticketing services to customers; administer ticketing membership plans; monitor and reconcile ticket sales; manage and report on ticket data
• Initiate and foster relationships with the University community, guest presenters/performances, artist representatives, and external audiences
• Maintain and track program budgets; participate in fund-raising activities; assist with the preparation of grants
• May supervise staff members, including hiring, development, and performance management

Level:

– Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates baseline working knowledge of routine work tasks. Follows the standard principles and practices. Acts under direct and frequent supervision using established procedures with detailed instructions. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.

Supervisory Responsibilities:

– None

Fiscal Responsibilities:

– Typically none

Problem Solving:

– Encounters routine problems
– Follows recommended course of action and procedures to resolve problems

Independence of Action:

– Work is closely monitored by supervisor
– Detailed instructions and procedures are provided
– Applies standard operating procedures with limited guidelines for deviation

Communication and Collaboration:

– Typically communicates internally within working unit
– Collaborates closely with team members
– Clearly communicates information, ideas, or instructions verbally and in writing

• Comp Grade – 7
• Minimum – $46,400.00
• MidPoint – $56,800.00
• Maximum – $67,300.00

• Community engagement
• Fundraising
• Grant writing
• Graphic design
• Marketing
• Operations management
• Presentation Skills
• Procedure development
• Program management
• Prospect research
• Scheduling
• Strategic Planning