Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

Performing Arts Operations

The Performing Arts Operations Specialist facilitates the planning, operations, community engagement activities, educational initiatives, business operations and funding efforts of a performing arts facility/program; oversees daily operations including scheduling, ticketing functions, and marketing plans; ensures a positive guest experience that encourages long term patronage.

• Facilitate the day-to-day production and business operations of a performing arts facility; contribute to strategic planning, production logistics, contract and policy development, and resource allocation efforts; maintain scheduling systems and production schedules
• Develop programming and events including but not limited to performances, presentations, exhibitions, and productions
• Design and implement programming that cultivates engaged, invested, and sustainable audiences and participants; identify strategies to increase relevance and accessibility by integrating contemporary social and cultural themes into performances, exhibitions, and programs
• Create and execute event marketing plans; manage social media accounts, websites, and email lists; develop strategies to promote events
• Ensure an exceptional guest experience; provide a welcoming and accommodating environment for all patrons; may direct customer services teams and front of house operations
• Implement ticketing programs and provide ticketing services to customers; maintain the ticket management system and website; administer ticketing membership plans; monitor and reconcile ticket sales; compile reports on ticket data
• Ensure facilities are maintained; establish and maintain relationships with internal and external resources for maintenance support
• Administer and track program budgets; participate in fund-raising activities; assist with the preparation of grants
• Initiate and foster relationships with the University community, guest presenters/performers, artist representatives, and external audiences
• Identify and implement cross-disciplinary programming opportunities through residency experiences, academic partnerships, and educational initiatives
• Develop and execute community partnership programming; meet with internal and external partners to identify collaboration opportunities; coordinate planning efforts and align resources; increase the visibility and impact of programs
• May supervise staff members, including hiring, development, and performance management

Level:

– Intermediate Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of larger unit goals, priorities, and related procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution

• Comp Grade – 8
• Minimum – $54,060.00
• MidPoint – $66,252.00
• Maximum – $78,444.00

• Community engagement
• Fundraising
• Grant writing
• Graphic design
• Marketing
• Operations management
• Presentation Skills
• Procedure development
• Program management
• Prospect research
• Scheduling
• Strategic Planning