Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Performing Arts Operations

The Performing Arts Operations Specialist facilitates the planning, operations, community engagement activities, educational initiatives, business operations and funding efforts of a performing arts facility/program; oversees daily operations including scheduling, ticketing functions, and marketing plans; ensures a positive guest experience that encourages long term patronage.

• Facilitate the day-to-day production and business operations of a performing arts facility; contribute to strategic planning, production logistics, contract and policy development, and resource allocation efforts; maintain scheduling systems and production schedules
• Develop programming and events including but not limited to performances, presentations, exhibitions, and productions
• Create and execute event marketing plans; manage social media accounts, websites, and email lists; develop strategies to promote events
• Manage the guest experience; provide a welcoming and accommodating environment for all patrons; may direct customer services teams and front of house operations
• Ensure facilities are maintained; establish and maintain relationship with internal resources for maintenance support
• Maintain and implement ticketing programs; maintain the ticket management system and website; provide ticketing services to customers; administer ticketing membership plans; monitor and reconcile ticket sales; manage and report on ticket data
• Initiate and foster relationships with the University community, guest presenters/performances, artist representatives, and external audiences
• Maintain and track program budgets; participate in fund-raising activities; assist with the preparation of grants
• May supervise staff members, including hiring, development, and performance management

Level:

– Advanced Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas/applications. Applies knowledge of principles, practices, and procedures of a particular field to decision-making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– Indirect supervisor or mentor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets and funding

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems, with supervisor oversight
– Researches and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– Follows precedents and procedures
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally and externally within working unit and the University
– May communicate with external audiences for business purposes
– Promotes open communication in a manner that builds relationships among team members
– Applies appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 9
• Minimum – $56,200.00
• MidPoint – $68,800.00
• Maximum – $81,500.00

• Community engagement
• Fundraising
• Grant writing
• Graphic design
• Marketing
• Operations management
• Presentation Skills
• Procedure development
• Program management
• Prospect research
• Scheduling