Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

IT Consulting

The IT Consultant serves as a strategic adviser to colleges, administrative units, and campuses by analyzing business needs, evaluating technology capabilities, and recommending technology solutions that support institutional objectives; applies extensive knowledge of information technology, business processes, systems integration, and emerging technologies to identify opportunities for operational improvement, business transformation, and technology enablement; serves as a trusted partner between stakeholders and technical teams to ensure technology investments align with strategic priorities, governance requirements, and long-term organizational goals.

• Partner with leaders, stakeholders, and functional units to understand strategic objectives, operational challenges, business processes, and technology requirements
• Analyze current-state business processes, workflows, systems, and technology environments to identify opportunities for improvement, optimization, automation, and innovation
• Evaluate and recommend technology solutions that align with organizational goals, enterprise architecture standards, security requirements, and operational needs
• Lead business and technical requirements gathering efforts for complex technology initiatives, system implementations, and business transformation projects
• Conduct feasibility studies, business case analyses, cost-benefit assessments, and technology evaluations to support informed decision-making and investment planning
• Collaborate in the development of requests for information (RFIs), requests for proposals (RFPs), and vendor evaluation criteria; participate in vendor selection, contract review, and solution assessment activities
• Serve as a trusted adviser to stakeholders by providing guidance on technology capabilities, implementation approaches, risks, governance considerations, and best practices
• Facilitate collaboration among business stakeholders, project teams, vendors, and other technology professionals to ensure successful solution delivery
• Assess technology solutions for scalability, maintainability, security, accessibility, compliance, integration capabilities, and alignment with enterprise standards
• Evaluate emerging technologies, industry trends, and market developments; recommend strategies for adoption, modernization, and continuous improvement
• Contribute to technology roadmaps, strategic plans, governance frameworks, standards, policies, and technology investment priorities
• Develop and maintain business, functional, technical, and process documentation to support technology initiatives and organizational knowledge management
• Advise stakeholders on organizational change impacts, process redesign opportunities, technology adoption strategies, and implementation planning
• Collaborate with cybersecurity, infrastructure, enterprise architecture, data, and application teams to ensure solutions meet institutional requirements and standards
• Analyze service performance metrics, operational data, and stakeholder feedback to identify opportunities for service enhancements and technology optimization
• Design and deliver stakeholder communications, workshops, presentations, and training programs to support adoption of complex technologies and business processes
• Recommend and contribute to the development of technology governance practices, procedures, standards, and operating models that improve organizational effectiveness
• May supervise staff members, including hiring, development, and performance management

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 11
• Minimum – $72,300.00
• MidPoint – $90,312.00
• Maximum – $108,444.00

• Customer Service
• Information governance
• Organizational training
• Process design
• Project Management
• System design
• Technical development
• Technical support
• Vendor management