Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

IT Consulting

The IT Consultant serves as a strategic adviser to colleges, administrative units, and campuses by analyzing business needs, evaluating technology capabilities, and recommending technology solutions that support institutional objectives; applies extensive knowledge of information technology, business processes, systems integration, and emerging technologies to identify opportunities for operational improvement, business transformation, and technology enablement; serves as a trusted partner between stakeholders and technical teams to ensure technology investments align with strategic priorities, governance requirements, and long-term organizational goals.

• Partner with leaders, stakeholders, and functional units to understand strategic objectives, operational challenges, business processes, and technology requirements
• Analyze current-state business processes, workflows, systems, and technology environments to identify opportunities for improvement, optimization, automation, and innovation
• Evaluate and recommend technology solutions that align with organizational goals, enterprise architecture standards, security requirements, and operational needs
• Lead business and technical requirements gathering efforts for complex technology initiatives, system implementations, and business transformation projects
• Conduct feasibility studies, business case analyses, cost-benefit assessments, and technology evaluations to support informed decision-making and investment planning
• Collaborate in the development of requests for information (RFIs), requests for proposals (RFPs), and vendor evaluation criteria; participate in vendor selection, contract review, and solution assessment activities
• Serve as a trusted adviser to stakeholders by providing guidance on technology capabilities, implementation approaches, risks, governance considerations, and best practices
• Facilitate collaboration among business stakeholders, project teams, vendors, and other technology professionals to ensure successful solution delivery
• Assess technology solutions for scalability, maintainability, security, accessibility, compliance, integration capabilities, and alignment with enterprise standards
• Evaluate emerging technologies, industry trends, and market developments; recommend strategies for adoption, modernization, and continuous improvement
• Contribute to technology roadmaps, strategic plans, governance frameworks, standards, policies, and technology investment priorities
• Develop and maintain business, functional, technical, and process documentation to support technology initiatives and organizational knowledge management
• Advise stakeholders on organizational change impacts, process redesign opportunities, technology adoption strategies, and implementation planning
• Collaborate with cybersecurity, infrastructure, enterprise architecture, data, and application teams to ensure solutions meet institutional requirements and standards
• Analyze service performance metrics, operational data, and stakeholder feedback to identify opportunities for service enhancements and technology optimization
• Design and deliver stakeholder communications, workshops, presentations, and training programs to support adoption of complex technologies and business processes
• Recommend and contribute to the development of technology governance practices, procedures, standards, and operating models that improve organizational effectiveness
• May supervise staff members, including hiring, development, and performance management

Level:

– Senior Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates comprehensive knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. May demonstrate subject matter expertise. Demonstrates intermediate to advanced planning, organizing, directing, and facilitating skills. Demonstrates the ability to coach assigned employees. Assigns and reviews completed work to verify accuracy, quality, and adherence to professional standards. Trains, coaches, mentors, and motivates staff. Anticipates potential problems, issues, and opportunities; researches and recommends solutions within defined policies. May develop creative recommendations for solving problems.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Professional track, performs work at the Senior Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets for specific area and/or grant(s)
– May assist in planning and forecasting budgets

Problem Solving:

– Encounters moderately complex problems
– Applies general precedents and practices and specialized knowledge and skills to resolve problems
– Understands benefits, limitations and impact of potential solutions
– Anticipates potential problems and recommends possible solutions within general guidelines

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– Organizes work of direct reports and sets team priorities
– Reviews the work of others to verify accuracy, quality, and adherence to professional standards

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 12
• Minimum – $81,312.00
• MidPoint – $101,664.00
• Maximum – $122,016.00

• Customer Service
• Information governance
• Organizational training
• Process design
• Project Management
• System design
• Technical development
• Technical support
• Vendor management