Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

IT Consulting

The IT Consultant serves as a strategic adviser to colleges, administrative units, and campuses by analyzing business needs, evaluating technology capabilities, and recommending technology solutions that support institutional objectives; applies extensive knowledge of information technology, business processes, systems integration, and emerging technologies to identify opportunities for operational improvement, business transformation, and technology enablement; serves as a trusted partner between stakeholders and technical teams to ensure technology investments align with strategic priorities, governance requirements, and long-term organizational goals.

• Partner with leaders, stakeholders, and functional units to understand strategic objectives, operational challenges, business processes, and technology requirements
• Analyze current-state business processes, workflows, systems, and technology environments to identify opportunities for improvement, optimization, automation, and innovation
• Evaluate and recommend technology solutions that align with organizational goals, enterprise architecture standards, security requirements, and operational needs
• Lead business and technical requirements gathering efforts for complex technology initiatives, system implementations, and business transformation projects
• Conduct feasibility studies, business case analyses, cost-benefit assessments, and technology evaluations to support informed decision-making and investment planning
• Collaborate in the development of requests for information (RFIs), requests for proposals (RFPs), and vendor evaluation criteria; participate in vendor selection, contract review, and solution assessment activities
• Serve as a trusted adviser to stakeholders by providing guidance on technology capabilities, implementation approaches, risks, governance considerations, and best practices
• Facilitate collaboration among business stakeholders, project teams, vendors, and other technology professionals to ensure successful solution delivery
• Assess technology solutions for scalability, maintainability, security, accessibility, compliance, integration capabilities, and alignment with enterprise standards
• Evaluate emerging technologies, industry trends, and market developments; recommend strategies for adoption, modernization, and continuous improvement
• Contribute to technology roadmaps, strategic plans, governance frameworks, standards, policies, and technology investment priorities
• Develop and maintain business, functional, technical, and process documentation to support technology initiatives and organizational knowledge management
• Advise stakeholders on organizational change impacts, process redesign opportunities, technology adoption strategies, and implementation planning
• Collaborate with cybersecurity, infrastructure, enterprise architecture, data, and application teams to ensure solutions meet institutional requirements and standards
• Analyze service performance metrics, operational data, and stakeholder feedback to identify opportunities for service enhancements and technology optimization
• Design and deliver stakeholder communications, workshops, presentations, and training programs to support adoption of complex technologies and business processes
• Recommend and contribute to the development of technology governance practices, procedures, standards, and operating models that improve organizational effectiveness
• May supervise staff members, including hiring, development, and performance management

Level:

– Intermediate Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of larger unit goals, priorities, and related procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution

• Comp Grade – 10
• Minimum – $65,508.00
• MidPoint – $80,244.00
• Maximum – $94,980.00

• Customer Service
• Information governance
• Organizational training
• Process design
• Project Management
• System design
• Technical development
• Technical support
• Vendor management