Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Admissions Support

The Admissions Assistant guides prospective students and their parents through the admissions process by answering questions and providing a variety of resources and information. This position updates applications, explains the transfer credit process to current students and parents, and initiates requests for changes to student records.

• Guide prospective students through admissions procedures and troubleshoot processes relating to application, evaluation, visit scheduling, and transfer credits
• Provide enrollment information and resources to prospective students and parents in the areas of Bursar, Student Aid, Registrar, Housing and Food Services, the Honors College, Global Programs, etc.
• Develop and maintain high-level expertise in using, navigating, explaining, and troubleshooting various application/enrollment systems
• Update applications at applicant’s request including campus selections and college/major selection pre-decision or post decision
• Check various systems to provide application status updates
• Maintain student records; update degree audits with approved substitutions and/or as requested by academic advisers; document student-related work
• Establish and maintain excellent working relationships with academic partners
• Review new student Academic Requirements Reports and Transfer Credit Reports
• May provide information about various campus visitation programs
• May provide instructions, including directions to University Park/other campuses, lodging options, and parking information
• Review, analyze, and process information, records, and transcripts for determining application of transfer credits
• Assist with the testing and/or training of new processes
• May supervise staff members, including hiring, development, and performance management

Level:

– Senior Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas. Applies knowledge of principles, practices, and procedures of a particular field to decision–making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– May serve as lead support staff and/or provide basic direction to lower level support staff
– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– Handles financial transactions
– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May use experience to resolve more complex and/or varied problems, with supervisor oversight
– Demonstrates proficient and comprehensive knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members; may interact with other staff outside of area
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 6
• Minimum – $42,100.00
• MidPoint – $51,600.00
• Maximum – $61,000.00