Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

Student Success

The Student Success Specialist develops, implements, coordinates, assesses, and promotes student success programs and services that support academic achievement, persistence, retention, and graduation outcomes; works directly with students to identify learning needs, address barriers to academic success, and connect students with resources and support services; utilizes evidence-based practices, assessment data, and student engagement strategies to design and deliver academic support programs, interventions, workshops, and learning experiences that foster student success.

• Meet individually and in groups with students to assess academic support needs, identify barriers to success, and develop action plans to promote academic achievement and persistence
• Connect students with appropriate campus resources and coordinate referrals to academic advising, counseling, disability services, tutoring, financial support programs, and other student support services
• Monitor student progress and engagement; provide follow-up support and interventions designed to improve retention and academic outcomes
• Assist students in developing effective learning strategies, study skills, time management techniques, academic planning practices, and self-advocacy skills
• Maintain appropriate documentation and records related to student participation, progress, referrals, and outcomes
• Develop, coordinate, implement, and evaluate academic support programs and services designed to enhance student learning, engagement, retention, and graduation outcomes
• Facilitate learning support initiatives such as tutoring programs, guided study groups, supplemental instruction, peer mentoring programs, learning communities, academic coaching, and developmental learning opportunities
• Create and deliver workshops, seminars, orientations, and educational programming focused on academic success, learning strategies, student engagement, and transition support
• Develop educational materials, learning resources, and outreach initiatives that promote student success and increase awareness of available support services
• Support the implementation of strategic student success initiatives and institutional retention efforts
• Utilize assessment data, student performance indicators, and early alert systems to identify students who may benefit from academic support services and interventions
• Implement targeted intervention strategies designed to improve student engagement, persistence, and academic achievement
• Collect, analyze, and report program participation and outcome data to evaluate effectiveness and support continuous improvement efforts
• Assist in assessing program outcomes and student learning outcomes; recommend enhancements based on data, feedback, and emerging best practices
• Stay current on research, trends, and evidence-based practices related to student success, retention, learning support, and higher education
• Collaborate with faculty, academic advisers, counselors, and student support professionals to identify student needs and coordinate services
• Partner with faculty to develop and implement academic support strategies that reinforce course objectives and improve student learning outcomes
• Foster partnerships with campus stakeholders to improve the student experience and advance program goals
• Build relationships with students and student organizations to identify emerging needs and opportunities for support
• Coordinate day-to-day operations of assigned programs, services, or learning support centers
• May supervise staff members, including hiring, development, and performance management

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 7
• Minimum – $49,188.00
• MidPoint – $60,216.00
• Maximum – $71,340.00

• Consulting
• Curriculum Development
• Needs Assessment
• Networking
• Operations management
• Presentation Skills
• Program evaluation
• Program management
• Scheduling