Penn State Job Catalog

The defined natural career progression within or between job profiles.

Student Success

The Student Success Manager directs, designs, and evaluates student success programs and services; collaborates with faculty and staff throughout the University to identify academic support needs; develops best practices and procedures to determine and deliver support services; champions student success initiatives including study groups and learning communities; supervises teams of academic support staff including delegating work assignments, hiring, training, and performance evaluation.

• Collaborate with faculty, academic advisers, and counselors to create assessment programs to determine support services; develop processes and procedures to identify, evaluate, and deliver support services aimed at increasing student success
• Design academic support programs including guided study groups, learning communities, and tutoring services; integrate pedagogical expertise and evidence-based learning strategies; collaborate with faculty and staff to identify needs; establish goals and assessment metrics
• Serve as a liaison and expert to instructional teams and learning program staff; consult on student success best practices, strategies, and interventions
• Develop and deliver workshops and training to support student success
• Manage, forecast, plan, monitor, and approve program budgets
• Foster partnerships with other departments and units to develop initiatives that improve the student academic experience across the University
• Oversee and mentor a team of staff; direct workflows and assignments; manage hiring, performance evaluation, and training functions; and provide development opportunities
• May teach courses on campus as requested

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00