Penn State Job Catalog

The defined natural career progression within or between job profiles.

Classroom Technology

Classroom Technology Support Managers provide general oversight of the Technology Classroom and Lab and Classroom Support operation for general-purpose classrooms and computer labs; develop and implement annual life-cycle replacement program; provide input, recommendations, and planning for new technologies and enhancements to existing and new classrooms, labs and services; provide oversight and coordination of the support hotline.

• Hire, train, evaluate, and supervise technical-service (unionized) employees that support general purpose classroom technology
• Schedule and oversee work of employees; ensure resources are allocated appropriately
• Identify training needs; ensure training is completed
• Responsible for oversight of operations and services including equipment selection, installation, evaluation, troubleshooting, repair, and maintenance
• Ensure quality standards are being upheld
• Establish and maintain operational procedures
• Provide input and recommendations for space renovations; provide input and collaborate on room technologies layouts
• Review designs and verify proper locations for technology on architectural drawings; ensure ADA compliance
• Develop, track and implement life-cycle plan for all technology classroom equipment
• Process and/or order all technology components needed for new installation and life-cycle activity

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00