Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Classroom Technology

Classroom Technology Support Managers provide general oversight of the Technology Classroom and Lab and Classroom Support operation for general-purpose classrooms and computer labs; develop and implement annual life-cycle replacement program; provide input, recommendations, and planning for new technologies and enhancements to existing and new classrooms, labs and services; provide oversight and coordination of the support hotline.

• Hire, train, evaluate, and supervise technical-service (unionized) employees that support general purpose classroom technology
• Schedule and oversee work of employees; ensure resources are allocated appropriately
• Identify training needs; ensure training is completed
• Responsible for oversight of operations and services including equipment selection, installation, evaluation, troubleshooting, repair, and maintenance
• Ensure quality standards are being upheld
• Establish and maintain operational procedures
• Provide input and recommendations for space renovations; provide input and collaborate on room technologies layouts
• Review designs and verify proper locations for technology on architectural drawings; ensure ADA compliance
• Develop, track and implement life-cycle plan for all technology classroom equipment
• Process and/or order all technology components needed for new installation and life-cycle activity

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 12
• Minimum – $76,700.00
• MidPoint – $95,900.00
• Maximum – $115,100.00