Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

Manager Senior Manager Principal Manager

The defined natural career progression within or between job profiles.

Network Administration

Network Administrator (Professional) IT Infrastructure Manager (Management)

Network Engineering

Network Engineer (Professional) Network Engineer (Supervisor) IT Infrastructure Manager (Management)

Systems Administration

Systems Administrator (Professional) Systems Administrator (Supervisor) IT Infrastructure Manager (Management)

Systems Engineering

Systems Engineer (Professional) Systems Engineer (Supervisor) IT Infrastructure Manager (Management)

IT Infrastructure Managers manage and coordinate IT infrastructure projects; are responsible for determining current and future infrastructure needs; oversee the design and implementation of information systems that support the IT infrastructure of the University; implement the development and maintenance of the University's computing/IT environment; oversee the monitoring of systems to ensure the highest level of performance.

• Oversee and manage a unit or department to provide strategy, leadership, technical expertise, and guidance to staff
• Establish and implement the strategic direction for IT infrastructure administration; ensure proper service design, delivery, maturity, and replacement
• Oversee day-to-day operations; develop and plan workload allocation and distribution for staff, technology, and other resources
• Align hosting and system technologies, solutions, and implementation in alignment standards set forth by Penn State IT
• Establish and enforce policies and procedures and implement changes to existing processes and procedures
• Ensure operational environments (technology and service) are aligned with best practices (e.g., architecture, security, disaster recovery, and monitoring)
• Collaborate with IT Security to ensure timely response to matters of security updates, intrusion detection, prevention, vulnerability testing/mitigation, access control management/auditing, firewall/VPN management, etc.
• Identify improvements to efficiency and effectiveness (e.g., self-service, automation, and workflows)
• Collaborate on the development of budgets, forecasts, resourcing, cost of services, and planning activities
• May fulfill Service Manager responsibilities including the development, monitoring, and reporting of Service Level Agreements (SLAs), metrics, key performance indicators (KPIs), and continual service improvement; responsible for service(s) incident, request, change, problem, and knowledge management processes
• Provide data-driven recommendations for continual service improvement (CSI) opportunities

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 15
• Minimum – $109,300.00
• MidPoint – $136,600.00
• Maximum – $164,000.00

Exempt

Bachelor's Degree

10+ years of relevant experience, includes 3+ years of supervisory experience

Or an equivalent combination of education and experience