Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Identity and Access Management Analyst supports the protection of critical applications, data, and systems from unauthorized access, while managing identities, authentication services, and access rights both inside and outside the University; administers and implements robust security controls, permissions, and practices, following IT security-related objectives; consults with stakeholders and business partners, troubleshooting issues.

• Support critical university-wide information technology accounts and access systems and services
• Maintain integrity of user identities, ensure authentication and access permissions are appropriately implemented; support the lifecycle of accounts
• Oversee the onboarding and offboarding processes, including account creation, modification, and deletion; ensure timely and accurate access
• Monitor systems for unusual activities and potential security incidents; generate and analyze reports on user access, authentication logs, and system performance
• Diagnose, research, troubleshoot, and resolve issues related to user access, authentication failures, and system errors; perform root cause analysis; escalate as necessary
• Provide guidance and explain policies and procedures to service owners and end-users
• Communicate and translate technical information to non-technical users; maintain communication and monitor incidents through resolution
• Develop and provide trainings, demonstrations, and regular communication to stakeholders
• Utilize and maintain knowledge articles, white papers, FAQs, and vendor documentation
• Ensure security policies and protocols are being adhered to in all aspects of identity and access management
• Collaborate with project teams to ensure solutions comply with university policies and standards
• Identify and evaluate enhancements to systems and services; recommend solutions to improve services and gather feedback
• Develop and coordinate the execution of user acceptance testing scenarios
• Contribute to documentation of incidents, internal processes and procedures, workflows, and training materials
• May serve as a liaison for development teams, which includes consulting on system design, implementation, and testing of enhancements
• May assist with responding to cybersecurity events

Level:

– Advanced Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas/applications. Applies knowledge of principles, practices, and procedures of a particular field to decision-making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– Indirect supervisor or mentor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets and funding

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems, with supervisor oversight
– Researches and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– Follows precedents and procedures
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally and externally within working unit and the University
– May communicate with external audiences for business purposes
– Promotes open communication in a manner that builds relationships among team members
– Applies appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00