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Information Security Project and Service Management Software and Applications Systems and Infrastructure User Success
Management Professional Supervisory
Information Security Project and Service Management Software and Applications Systems and Infrastructure User Success
Management Professional Supervisory
Penn State Job Catalog
Oracle Systems Analyst – Senior Supervisor (PSU2424)
Job Summary and Representative Duties
The Oracle Systems Analyst is responsible for optimizing and supporting Oracle enterprise resource planning (ERP) applications and solutions (i.e. LionPATH) to enhance business operations; analyzes business processes; configures Oracle modules; troubleshoots and resolves system and user issues; provides support to ensure the system meets the university's needs.
- Work with business units to gather and analyze requirements, ensuring Oracle ERP solutions align with university's needs; define and determine scope, objectives, feasibility, and configuration prioritization
- Configure, customize, and implement Oracle modules to meet business requirements and improve efficiency; serve as a liaison between technical staff and user groups
- Develop detailed documentation for system configurations, customizations, and process flows
- Provide ongoing support and troubleshooting for Oracle applications, addressing and resolving system issues; assist with implementing workarounds when system issues affect operations; provide guidance and training as needed
- Monitor system performance and implement improvements to enhance efficiency and accuracy; collect user feedback regarding system performance
- Lead or participate in projects, including system enhancements and new feature rollouts; collaborate in the development of project plans, manage timelines, and communicate progress to stakeholders; ensure minimal disruption to business operations
- Develop and execute test plans and validation, as well as other quality assurance measures; conduct testing such as user acceptance, performance, security, usability, etc.
- Design and generate reports to support business decision-making
- Ensure data accuracy and integrity within the system through regular audits and data validation
- Collaborate with cross-functional teams to gather requirements, test new functionalities, and manage change requests
- Conduct training sessions for end-users to enhance understanding and effective use of the system
- Ensure ERP system operations comply with University policies and compliance regulations
- Maintain relationships with vendors; work with vendors on bug fixes, new features, and proper use of products
- Identify opportunities for system enhancements and process improvements; recommend solutions to optimize system performance and functionality
- Stay current with Oracle updates and best practices
- May supervise staff members, including hiring, development, and performance management
Level Matrix
- Level:
- – Senior Supervisor
- Base Description:
- – Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.
- Level Summary:
- – Demonstrates comprehensive knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. May demonstrate subject matter expertise. Demonstrates intermediate to advanced planning, organizing, directing, and facilitating skills. Demonstrates the ability to coach assigned employees. Assigns and reviews completed work to verify accuracy, quality, and adherence to professional standards. Trains, coaches, mentors, and motivates staff. Anticipates potential problems, issues, and opportunities; researches and recommends solutions within defined policies. May develop creative recommendations for solving problems.
- Supervisory Responsibilities:
-
– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Professional track, performs work at the Senior Professional level or higher)
- Fiscal Responsibilities:
-
– May validate and pay invoices
– Monitors and tracks budgets for specific area and/or grant(s)
– May assist in planning and forecasting budgets
- Problem Solving:
-
– Encounters moderately complex problems
– Applies general precedents and practices and specialized knowledge and skills to resolve problems
– Understands benefits, limitations and impact of potential solutions
– Anticipates potential problems and recommends possible solutions within general guidelines
- Independence of Action:
-
– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– Organizes work of direct reports and sets team priorities
– Reviews the work of others to verify accuracy, quality, and adherence to professional standards
- Communication and Collaboration:
-
– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution
Salary Structure
- Comp Grade – 13
- Minimum – $86,300.00
- MidPoint – $107,900.00
- Maximum – $129,500.00
Critical Skills
FLSA Exemption Status
Exempt
Minimum Education
Bachelor's Degree
Minimum Experience
6+ years of relevant experience
Equivalency
An equivalent combination of education and experience accepted
Job Profile last updated on 2025-03-27