Penn State Job Catalog

The defined natural career progression within or between job profiles.

Employee Training

The Employee Training Specialist develops and delivers training programs aimed at enhancing employee skills, knowledge, and performance; collaborates with various departments to identify training needs; creates engaging learning materials; ensures that employees are equipped with the necessary tools to succeed.

• Design, develop, assess, and deliver training resources and programs to meet the needs of specific employee populations
• Conduct engaging and interactive training sessions, both in-person and virtually, on a variety of topics such as policies, compliance, operational processes and procedures, skill building, new technology, customer service, leadership development, and safety
• Develop documentation, manuals, guides, visual aids, presentations, and course content that support instruction
• Collaborate with unit partners and content experts to identify skill sets needed and desired learner outcomes, conduct gap analyses and assessment strategies to determine training needs, understand business needs and context in order to develop relevant and effective training content
• Collect, measure, and assess customer satisfaction and training outcomes; establish performance metrics; incorporate feedback and performance data into recommendations to improve training delivery
• Research and maintain knowledge of new software and/or applications to identify new skills needed; determine system utilization requirements that inform training content
• Manage training program administration including creating training schedules; promoting training opportunities; and establishing processes related to enrollment, communications, records, reporting and feedback collection; manage and maintain the training budget for an assigned unit
• Develop different instructional delivery options to meet individualized needs and learning styles; apply adult learning and instructional design principles to ensure effective training delivery
• Support onboarding and new employee engagement processes
• Provide ongoing support to employees by answering questions and offering additional resources or coaching to reinforce learning
• Utilize the University's learning management system and other tools to track required licensures/certifications, training progress, and deliver online learning content
• Stay current with industry trends and best practices in training and development; suggest opportunities to enhance learning experiences, maintain compliance with regulations and policies
• Foster positive relationships with external partners, organizations, and community stakeholders to enhance programming opportunities and resources; manage vendor relationships
• May supervise staff members, including hiring, development, and performance management

Level:

– Senior Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates comprehensive knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. May demonstrate subject matter expertise. Demonstrates intermediate to advanced planning, organizing, directing, and facilitating skills. Demonstrates the ability to coach assigned employees. Assigns and reviews completed work to verify accuracy, quality, and adherence to professional standards. Trains, coaches, mentors, and motivates staff. Anticipates potential problems, issues, and opportunities; researches and recommends solutions within defined policies. May develop creative recommendations for solving problems.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Professional track, performs work at the Senior Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets for specific area and/or grant(s)
– May assist in planning and forecasting budgets

Problem Solving:

– Encounters moderately complex problems
– Applies general precedents and practices and specialized knowledge and skills to resolve problems
– Understands benefits, limitations and impact of potential solutions
– Anticipates potential problems and recommends possible solutions within general guidelines

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– Organizes work of direct reports and sets team priorities
– Reviews the work of others to verify accuracy, quality, and adherence to professional standards

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 11
• Minimum – $72,300.00
• MidPoint – $90,312.00
• Maximum – $108,444.00

• Content creation
• Content management
• Critical Thinking
• Cultural competency
• Data Analysis
• Needs Assessment
• Performance Management
• Policy implementation
• Presentation Skills
• Process development
• Strategic thinking
• Training design