Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

Employee Training

The Employee Training Specialist develops and delivers training programs aimed at enhancing employee skills, knowledge, and performance; collaborates with various departments to identify training needs; creates engaging learning materials; ensures that employees are equipped with the necessary tools to succeed.

• Design, develop, assess, and deliver training resources and programs to meet the needs of specific employee populations
• Conduct engaging and interactive training sessions, both in-person and virtually, on a variety of topics such as policies, compliance, operational processes and procedures, skill building, new technology, customer service, leadership development, and safety
• Develop documentation, manuals, guides, visual aids, presentations, and course content that support instruction
• Collaborate with unit partners and content experts to identify skill sets needed and desired learner outcomes, conduct gap analyses and assessment strategies to determine training needs, understand business needs and context in order to develop relevant and effective training content
• Collect, measure, and assess customer satisfaction and training outcomes; establish performance metrics; incorporate feedback and performance data into recommendations to improve training delivery
• Research and maintain knowledge of new software and/or applications to identify new skills needed; determine system utilization requirements that inform training content
• Manage training program administration including creating training schedules; promoting training opportunities; and establishing processes related to enrollment, communications, records, reporting and feedback collection; manage and maintain the training budget for an assigned unit
• Develop different instructional delivery options to meet individualized needs and learning styles; apply adult learning and instructional design principles to ensure effective training delivery
• Support onboarding and new employee engagement processes
• Provide ongoing support to employees by answering questions and offering additional resources or coaching to reinforce learning
• Utilize the University's learning management system and other tools to track required licensures/certifications, training progress, and deliver online learning content
• Stay current with industry trends and best practices in training and development; suggest opportunities to enhance learning experiences, maintain compliance with regulations and policies
• Foster positive relationships with external partners, organizations, and community stakeholders to enhance programming opportunities and resources; manage vendor relationships
• May supervise staff members, including hiring, development, and performance management

Level:

– Intermediate Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of larger unit goals, priorities, and related procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution

• Comp Grade – 9
• Minimum – $59,580.00
• MidPoint – $72,936.00
• Maximum – $86,400.00

• Content creation
• Content management
• Critical Thinking
• Cultural competency
• Data Analysis
• Needs Assessment
• Performance Management
• Policy implementation
• Presentation Skills
• Process development
• Strategic thinking
• Training design