Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Library Operations

Library Services

The Library Services Associate provides circulation, reference, course reserve and interlibrary loan services; supports processing and maintenance activities and ensures adherence to library guidelines and policies.

• Facilitate library processes and activities; provide support to students, faculty, and community users including circulation and reference services, room scheduling, fee handling, interlibrary loan processing, and collection maintenance
• Analyze, interpret, and update user account records; respond to requests and administer policies for library users; resolve customer concerns
• Search and select materials using cataloging resources; ensure accuracy of records in catalog; create database records
• Provide library support; facilitate the ordering, receipt, and inspection of materials; ensure adherence to handling and check-in procedures; process invoices; verify and update databases with item information
• Serve as Interlibrary Loan point of contact; process incoming and outgoing items; search catalogs and databases to identify matches and lenders; monitor requests and status of orders; provide customer support for Interlibrary Loan software
• Coordinate course reserves including collection and record maintenance, requests, purchases; consult with faculty on course reserve procedures and copyright guidelines
• Maintain collections including filing, reshelving, labeling, annexing; research and investigate missing library materials; assist with monitoring collection budgets
• Assist customers with the use library technology; submit technology tickets; identify technology needs
• Retrieve and distribute library materials; investigate missing material (e.g., periodicals, issues, books, etc.)
• May recommend opportunities to improve services; create library guides and web resources
• May supervise staff members, including hiring, development, and performance management
• May set schedules and work assignments for part time staff; determine workload allocations within work unit

Level:

– Senior Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas. Applies knowledge of principles, practices, and procedures of a particular field to decision–making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– May serve as lead support staff and/or provide basic direction to lower level support staff
– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– Handles financial transactions
– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May use experience to resolve more complex and/or varied problems, with supervisor oversight
– Demonstrates proficient and comprehensive knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members; may interact with other staff outside of area
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 5
• Minimum – $38,300.00
• MidPoint – $46,900.00
• Maximum – $55,500.00