Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Library Operations

Library Services

The Library Services Associate provides circulation, reference, course reserve and interlibrary loan services; supports processing and maintenance activities and ensures adherence to library guidelines and policies.

• Facilitate library processes and activities; provide support to students, faculty, and community users including circulation and reference services, room scheduling, fee handling, interlibrary loan processing, and collection maintenance
• Analyze, interpret, and update user account records; respond to requests and administer policies for library users; resolve customer concerns
• Search and select materials using cataloging resources; ensure accuracy of records in catalog; create database records
• Provide library support; facilitate the ordering, receipt, and inspection of materials; ensure adherence to handling and check-in procedures; process invoices; verify and update databases with item information
• Serve as Interlibrary Loan point of contact; process incoming and outgoing items; search catalogs and databases to identify matches and lenders; monitor requests and status of orders; provide customer support for Interlibrary Loan software
• Coordinate course reserves including collection and record maintenance, requests, purchases; consult with faculty on course reserve procedures and copyright guidelines
• Maintain collections including filing, reshelving, labeling, annexing; research and investigate missing library materials; assist with monitoring collection budgets
• Assist customers with the use library technology; submit technology tickets; identify technology needs
• Retrieve and distribute library materials; investigate missing material (e.g., periodicals, issues, books, etc.)
• May recommend opportunities to improve services; create library guides and web resources
• May supervise staff members, including hiring, development, and performance management
• May set schedules and work assignments for part time staff; determine workload allocations within work unit

Level:

– Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates baseline working knowledge of routine tasks. Follows the standard principles and practices. Acts under direct and frequent supervision using established procedures with detailed instructions. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.

Supervisory Responsibilities:

– None

Fiscal Responsibilities:

– Typically none
– May handle routine financial transactions

Problem Solving:

– Encounters routine problems
– Follows recommended course of action and procedures to resolve problems
– Demonstrates working knowledge of institutional policies and procedures

Independence of Action:

– Work is closely monitored by supervisor
– Detailed instructions and procedures are provided
– Applies standard operating procedures with limited guidelines for deviation

Communication and Collaboration:

– Communicates mostly internally within working unit
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members
– Clearly communicates information, ideas, or instructions verbally and in writing

• Comp Grade – 3
• Minimum – $31,600.00
• MidPoint – $38,700.00
• Maximum – $45,800.00