Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Organizational Change Management

Organizational Change Managers apply a structured change management approach and methodology for the people impacts of change due to process development/transformation and/or technology implementation; diagnose, design, implement, and assess change management strategies and plans in support of overall Organizational Excellence initiatives; identify people side risks and anticipated points of resistance; conduct readiness assessments, evaluate results, and present findings to stakeholders; work collaboratively as part of a team that often includes Project Managers, Business Analysts, and engagement with senior leadership. Note: This profile is intended for professionals with specific training and experience in change management methodology; Change Management industry certification(s) strongly preferred (e.g. Prosci).

• Apply a structured change management approach and methodology for the people impacts of change due to process development/transformation and/or technology implementation
• Lead organizational change management projects through diagnosis, design, implementation, and assessment
• Implement change management strategy using situational awareness combined with specific details of the change and the groups impacted
• Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns
• Develop a set of actionable and targeted change management plans
• Provide significant input to the development of communication plans, sponsor roadmaps, stakeholder assessments, training plan, and resistance management plans
• Conduct readiness assessments, evaluate results, and present findings to relevant stakeholders
• Conduct project management activities such as communicating with resource managers, team leads, etc. in order to track project milestones and keep the focus on delivering project commitments
• Facilitate discussions surrounding gaps in process improvement and make recommendations for change
• Develop analytical reports for projects and identify goals and metrics
• Administer measurement systems to track adoption, utilization, and proficiency of individual changes
• Coach managers and supervisors through change and act as a liaison in connecting relevant parties and stakeholders
• Determine the impact of organizational change management programs and develop alternative strategies as needed
• May provide consultation with the establishment and enhancement of the strategic plan for the unit
• May supervise staff members, including hiring, development, and performance management

Level:

– Advanced Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas/applications. Applies knowledge of principles, practices, and procedures of a particular field to decision-making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– Indirect supervisor or mentor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets and funding

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems, with supervisor oversight
– Researches and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– Follows precedents and procedures
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally and externally within working unit and the University
– May communicate with external audiences for business purposes
– Promotes open communication in a manner that builds relationships among team members
– Applies appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00

• Adaptability
• Behavioral analytics
• Business Analysis
• Change Management
• Continuous improvement
• Presentation Skills
• Process improvement
• Project risk management
• Report writing
• Risk intelligence
• Scenario planning
• Stakeholder engagement
• Strategic design
• Trend analysis