Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

Manager Senior Manager Principal Manager

The defined natural career progression within or between job profiles.

Network Administration

Network Administrator (Professional) IT Infrastructure Manager (Management)

Network Engineering

Network Engineer (Professional) Network Engineer (Supervisor) IT Infrastructure Manager (Management)

Systems Administration

Systems Administrator (Professional) Systems Administrator (Supervisor) IT Infrastructure Manager (Management)

Systems Engineering

Systems Engineer (Professional) Systems Engineer (Supervisor) IT Infrastructure Manager (Management)

IT Infrastructure Managers manage and coordinate IT infrastructure projects; are responsible for determining current and future infrastructure needs; oversee the design and implementation of information systems that support the IT infrastructure of the University; implement the development and maintenance of the University's computing/IT environment; oversee the monitoring of systems to ensure the highest level of performance.

• Oversee and manage a unit or department to provide strategy, leadership, technical expertise, and guidance to staff
• Establish and implement the strategic direction for IT infrastructure administration; ensure proper service design, delivery, maturity, and replacement
• Oversee day-to-day operations; develop and plan workload allocation and distribution for staff, technology, and other resources
• Align hosting and system technologies, solutions, and implementation in alignment standards set forth by Penn State IT
• Establish and enforce policies and procedures and implement changes to existing processes and procedures
• Ensure operational environments (technology and service) are aligned with best practices (e.g., architecture, security, disaster recovery, and monitoring)
• Collaborate with IT Security to ensure timely response to matters of security updates, intrusion detection, prevention, vulnerability testing/mitigation, access control management/auditing, firewall/VPN management, etc.
• Identify improvements to efficiency and effectiveness (e.g., self-service, automation, and workflows)
• Collaborate on the development of budgets, forecasts, resourcing, cost of services, and planning activities
• May fulfill Service Manager responsibilities including the development, monitoring, and reporting of Service Level Agreements (SLAs), metrics, key performance indicators (KPIs), and continual service improvement; responsible for service(s) incident, request, change, problem, and knowledge management processes
• Provide data-driven recommendations for continual service improvement (CSI) opportunities

Level:

– Principal Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates awareness of broad issues and management trends. Applies exemplary management principles. Evaluates impact of policy and adjusts accordingly. Ensures appropriate skills are developed and maintained within team/unit. Realigns staff responsibilities to meet desired changes. Provides administrative and policy direction. Develops and articulates broad goals. Fosters collaboration between units. Engages in written and verbal communications that reach a university-wide and/or broad external audience. Develops and implements solutions to highly complex and often controversial problems.

Supervisory Responsibilities:

– Oversees teams of other supervisors/managers
– Leads a business unit

Fiscal Responsibilities:

– Plans, forecasts, develops, and/or approves budgets
– Typically has final signature authority for business unit

Problem Solving:

– Encounters highly varied and complex problems that may have a significant impact on multiple units and/or the University
– Regularly develops creative and/or novel approaches to resolve the most difficult problems
– Creates an environment that encourages imaginative solutions to problems

Independence of Action:

– Work results are not clearly defined and may be frequently changing
– Sets own goals and determines how to accomplish results with few or no guidelines to follow
– Oversees completed work of others and is accountable for unit results
– Delegates advanced tasks to others and provides guidance to team members

Communication and Collaboration:

– Communicates with both internal and external audiences
– May represent the University externally
– Collaborates closely with team members and other leaders across the University
– Communicates a compelling vision that inspires and motivates others

• Comp Grade – 17
• Minimum – $141,700.00
• MidPoint – $180,700.00
• Maximum – $219,600.00

Exempt

Bachelor's Degree

10+ years of relevant experience, includes 5+ years of supervisory experience

Or an equivalent combination of education and experience