Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

Manager Senior Manager Principal Manager

The defined natural career progression within or between job profiles.

Network Administration

Network Administrator (Professional) IT Infrastructure Manager (Management)

Network Engineering

Network Engineer (Professional) Network Engineer (Supervisor) IT Infrastructure Manager (Management)

Systems Administration

Systems Administrator (Professional) Systems Administrator (Supervisor) IT Infrastructure Manager (Management)

Systems Engineering

Systems Engineer (Professional) Systems Engineer (Supervisor) IT Infrastructure Manager (Management)

IT Infrastructure Managers manage and coordinate IT infrastructure projects; are responsible for determining current and future infrastructure needs; oversee the design and implementation of information systems that support the IT infrastructure of the University; implement the development and maintenance of the University's computing/IT environment; oversee the monitoring of systems to ensure the highest level of performance.

• Oversee and manage a unit or department to provide strategy, leadership, technical expertise, and guidance to staff
• Establish and implement the strategic direction for IT infrastructure administration; ensure proper service design, delivery, maturity, and replacement
• Oversee day-to-day operations; develop and plan workload allocation and distribution for staff, technology, and other resources
• Align hosting and system technologies, solutions, and implementation in alignment standards set forth by Penn State IT
• Establish and enforce policies and procedures and implement changes to existing processes and procedures
• Ensure operational environments (technology and service) are aligned with best practices (e.g., architecture, security, disaster recovery, and monitoring)
• Collaborate with IT Security to ensure timely response to matters of security updates, intrusion detection, prevention, vulnerability testing/mitigation, access control management/auditing, firewall/VPN management, etc.
• Identify improvements to efficiency and effectiveness (e.g., self-service, automation, and workflows)
• Collaborate on the development of budgets, forecasts, resourcing, cost of services, and planning activities
• May fulfill Service Manager responsibilities including the development, monitoring, and reporting of Service Level Agreements (SLAs), metrics, key performance indicators (KPIs), and continual service improvement; responsible for service(s) incident, request, change, problem, and knowledge management processes
• Provide data-driven recommendations for continual service improvement (CSI) opportunities

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 14
• Minimum – $97,100.00
• MidPoint – $121,400.00
• Maximum – $145,700.00

Exempt

Bachelor's Degree

8+ years of relevant experience, including 3+ years of supervisory experience

Or an equivalent combination of education and experience