Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

Performing Arts Operations

The Performing Arts Operations Specialist facilitates the planning, operations, community engagement activities, educational initiatives, business operations and funding efforts of a performing arts facility/program; oversees daily operations including scheduling, ticketing functions, and marketing plans; ensures a positive guest experience that encourages long term patronage.

• Facilitate the day-to-day production and business operations of a performing arts facility; contribute to strategic planning, production logistics, contract and policy development, and resource allocation efforts; maintain scheduling systems and production schedules
• Develop programming and events including but not limited to performances, presentations, exhibitions, and productions
• Design and implement programming that cultivates engaged, invested, and sustainable audiences and participants; identify strategies to increase relevance and accessibility by integrating contemporary social and cultural themes into performances, exhibitions, and programs
• Create and execute event marketing plans; manage social media accounts, websites, and email lists; develop strategies to promote events
• Ensure an exceptional guest experience; provide a welcoming and accommodating environment for all patrons; may direct customer services teams and front of house operations
• Implement ticketing programs and provide ticketing services to customers; maintain the ticket management system and website; administer ticketing membership plans; monitor and reconcile ticket sales; compile reports on ticket data
• Ensure facilities are maintained; establish and maintain relationships with internal and external resources for maintenance support
• Administer and track program budgets; participate in fund-raising activities; assist with the preparation of grants
• Initiate and foster relationships with the University community, guest presenters/performers, artist representatives, and external audiences
• Identify and implement cross-disciplinary programming opportunities through residency experiences, academic partnerships, and educational initiatives
• Develop and execute community partnership programming; meet with internal and external partners to identify collaboration opportunities; coordinate planning efforts and align resources; increase the visibility and impact of programs
• May supervise staff members, including hiring, development, and performance management

Level:

– Principal Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Displays mastery of defined skill areas/applications, principles, theories and practices. Evaluates and enhances existing practices. Recognizes emerging trends in area of expertise. Works independently on complex or strategic assignments. Directs and delegates appropriate tasks to others. Implements strategies to ensure achievement of initiatives. Prepares written and/or verbal presentations or proposals on complex issues and deliver to broad audiences. Identifies and implements innovative solutions to important, highly complex strategic and/or operational issues.

Supervisory Responsibilities:

– Indirect supervisor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– Validates and pays invoices
– Monitors and tracks budgets and funding
– May plan and forecast budgets

Problem Solving:

– Encounters complex and novel problems
– Applies policies, practices, specialized knowledge, and skills to resolve problems
– Understands benefits, limitations, and impact of potential solutions
– Anticipates potential problems and recommends possible solutions within general guidelines

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices as guidelines as well as working knowledge to determine specific work methods
– Carries out work activities independently, with supervisor available to resolve problems
– Reviews work of others to verify technical soundness

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and area leads across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 11
• Minimum – $72,300.00
• MidPoint – $90,312.00
• Maximum – $108,444.00

• Community engagement
• Fundraising
• Grant writing
• Graphic design
• Marketing
• Operations management
• Presentation Skills
• Procedure development
• Program management
• Prospect research
• Scheduling