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Penn State Job Catalog

Business Systems Manager – Senior Manager (PSU0952)

Additional Levels

Additional levels that exist for this job profile can be seen below.

Job Summary

Business Systems Managers lead a team of technical and functional managers, supervisors, and/or specialists with oversight of an enterprise or large scale application(s); improve operational processes and support critical business strategies by directing the implementation, integration, configuration, and maintenance of application systems; formulate business systems architecture plans, estimate costs, and ensure projects meet strategic need; is accountable for the successful on-time and on-budget completion of project activities and operational support for the application(s).

Representative Duties

  • Direct, plan, organize, and execute the support for critical business applications and associated systems
  • Work with process owners, governance and leadership committees, and other stakeholders to facilitate planning for priorities and needs
  • Ensure that system enhancements and upgrades are delivered and installed to support business needs and operate accurately and efficiently
  • Allocate staff resources as needed to meet goals and implement systems changes so that business operations perform as needed
  • Ensure cross-training and skill development of staff members so that systems run effectively
  • Work with governance groups and functional offices on the development of business requirements and analysis, systems operations, testing, and performance
  • Drive the deployment of feature releases and business process improvements based on the prioritization framework and guidance from business partners
  • Collaborate with commercial software vendors on implementations, upgrades, enhancements, features, configuration, troubleshooting, and bugs
  • Develop, monitor, and report on Service Level Agreements (SLAs), metrics, and key performance indicators (KPIs)
  • Use project management methodologies to work independently and collaboratively with other project team members and across organizational boundaries to complete projects and meet deadlines
  • Lead staff members, including hiring, development, and performance management

Level Matrix

Level:
– Senior Manager
Base Description:
– Manages direct reports where primary duty is the management of a working unit.
Level Summary:
– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.
Supervisory Responsibilities:
– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area
Fiscal Responsibilities:
– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area
Problem Solving:
– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems
Independence of Action:
– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others
Communication and Collaboration:
– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope
Salary Structure
  • Comp Grade – 15
  • Minimum – $109,300.00
  • MidPoint – $136,600.00
  • Maximum – $164,000.00
FLSA Exemption Status
Exempt
Minimum Education
Bachelor's Degree
Minimum Experience
10+ years of relevant experience, includes 3+ years of supervisory experience
Equivalency
Or an equivalent combination of education and experience
Additional Job Requirements